Shipping Policy
How It Works
If you are a fellow Canadian, your shipping is free of charge! It is usually very expensive to get things sent here, and we all could use a break.
Shipping prices to the USA and other countries are based on Canada Post's rates.
All shipments will have a tracking number, which you will be provided. If you believe your package has been lost in the mail, please contact me. Include the invoice number of your purchase and tracking number so I can help you get your art as quickly as possible.
Any order over $50 will automatically require the recipient's signature on delivery.
Returns
We do not offer refunds or returns on any of our products. It is your responsibility to fully read the product description before purchase to make sure that it is what you want. If you have questions about the product that are not covered in the product's description or technical details, please email me. I am happy to clarify.
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If your product is damaged in shipping, email me with a picture of the damaged product and include your invoice number. After confirming the damage, I will send you a replacement product free of charge.
Copyright
The Information You Need to Know
The art, blog posts, and knitting patterns on this website are a labour of love. As the artist, all of my work is my Intellectual Property. You are welcome to use my art and products for personal use and educational purposes under the Fair Use Act. You may not make money off of my work.
Some of my artwork, such as my colouring pages, is licensed under Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International. Work with this licensing can be played with, built on, and shared as long as you give me credit and do not make money from it. Artwork with Creative Commons Licensing will be clearly indicated. All other works are my sole Intellectual Property and may not be modified or distributed.
If you are uncertain if your use of my work falls under Fair Use or Creative Commons, please email me and ask. I think art is best when collaborative and I'd love to have a conversation about your art!
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If you submit art to be shared on the community projects page, thank you! I'm always so thrilled to see what people make with my knitting patterns, colouring pages, and other art. By submitting your art to be shared, you agree to allow me to use your photography for promotional purposes. Attribution, while likely, is not guaranteed.
Our Privacy Policy
All about Information Security
This website was built with Wix and other third-party applications. When you provide your information through forms on this website, this data is provided to me but is ultimately stored on Wix's servers. I will not sell your data or make it publicly available. I will indicate when third-party apps are being used. The security of the servers is the responsibility of Wix and other third-party service providers.
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When you contact me through this website, purchase art, or sign up for the newsletter, you agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
General Terms and Conditions
Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
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Indemnify
You agree to indemnify and hold Ash Thorne harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
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Liability
To the maximum extent permitted by applicable law, in no event shall Ash Thorne be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Ash Thorne assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
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Right to change and modify terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.